Repair-Service

The following criteria must be completely fulfilled:

• There must be an obvious defect in the appliance.
• The defect was not caused by the fault of the customer.
• Carry out a short test of the device before sending it in.
• There must be no signs of use on the device.
• The original packaging must not be damaged, labeled or taped. All associated components must be included.
• An operating error is excluded.
• The DOA guidelines (time from sale and talk time) of the respective manufacturers must be observed and checked.

NOTE:

DOA processing is only possible after the sale to the end user. If the criteria are not met, the device is automatically repaired and sent back to you.

A data backup cannot be guaranteed. If data is to be saved on the device, you must back it up before the repair. If expressly requested, the Service Centre will carry out a data backup for a fee. Please indicate this when sending in your device.

No loan device can be provided for the duration of the repair. On request, we will send you a current overview of our low-priced special items.

Damage, such as water or overvoltage damage, Find-My-Mobile blocking and third-party interference, can only be detected during the repair and are chargeable repairs during the warranty period.

Please note that the DOA regulation is a voluntary manufacturer service. There is no legal entitlement!

RETURN:

• The faulty appliance must be returned complete, including all accessories and original packaging.
• A copy of the end customer receipt with the IMEI number and a detailed and comprehensible description of the fault must be enclosed with the device.